Dillard's Complaint - Credit Card Service
GASTONIA, NORTH CAROLINA -- I have had my Dillard's card now for 2 months. About a month ago I called to ask if I had any type of payment due on my account (I never received a statement and still to this day never have). At that time the lady I spoke with told me that there had been a statement mailed to me and that my payment was 2 days late. After explaining to her that I never received anything in the mail she walked me through setting up an online account so I would have the information at all times. I made the payment and she told me that she was noting my account so that if my next statement had a late fee from this I could call back and have it taken care of. Well sure enough my next statement had more than one fee charged to it and put me over my credit limit so now I had over the limit fees also. I called today to discuss the charges and the supervisor I spoke with was very rude and said that she would not remove any charges and there was no evidence that what I was saying was true. She had to name of the lady I talked to the time before and would not ask her about it or tell me her name. I asked why I would have been told that the charges could be removed if they couldn't and all she would say is there is nothing that I can do, I will not remove any of the charges. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Not only will I not charge anything, I will never shop at Dillard's again period.
More Reviews on Dillard's: