Blockbuster Informative - Blockbuster Still Has Horrible Customer Service
Blockbuster recently sent me an email that they were changing my plan that I have been happily paying for almost a year. My plan was $16.99 for 3 DVD rentals at a time and unlimited in-store exchanges. I got an email that I will be limited to 5 or I can pay $24.99 for the unlimited option.
Now, I have 2 friends in 2 different states that have been "grandfathered" into keeping their old account plans even after the changes. I called Blockbuster to ask why I was arbitrarily picked for the price increase and they apologized and said it would not happen to me.
Of course, they did change it. When I called again to let them know about my previous conversation with their rep who said it won't affect me, they explained that there was a "mix up" and the prices have to increase for me.
Because of what happened, I warned my other 2 friends who were "grandfathered" in because they will probably get changed without their knowledge, too. Now all 3 of us are happily with Netflix.
Ban Blockbuster!! Netflix all the way!