Air Canada Informative - Lust Luggage And Poor Customer Service
BANFF -- I was flying Air Canada from Calgary to Vancouver and then transfer to Cathay Pacific from Vancouver to Hong Kong and then to Bangkok.
My bag apparently never left Vancouver and hence never arrived in Bangkok. Upon arrival Air Canada basically said it was the end airline that is responsible and it was not their problem. Cathay Pacific was reasonably helpful and did their best to accommodate but they too never received communication from Air Canada in regards to the missing baggage. So, I went without my baggage on my 2 month holiday! No response to my emails from Air Canada, just the automated reply. Although I did receive a call from Cathay that they still had not located my baggage but were still trying to get a response from Air Canada in Vancouver. They never did get one.
On my way back to Canada after my holiday I checked the lost luggage rooms in Bangkok and Hong Kong but had no luck but was hoping that it might be in Vancouver or Calgary.
The Vancouver Air Canada representative told me I could look but that the airport was, "way to busy and large to hold any quantity of lost luggage" and that it gets shipped to Montreal after 2 weeks. I still looked. No bag. Too big I though? Bangkok and Hong Kong surely are comparable in size? Distraught, I thought I would have a last chance effort in Calgary; my original departure point. I was told by an Air Canada representative there that it goes to Montreal after 5 days!
Although I got a phone number for Air Canada baggage claims - hoping that this was the place in Montreal. No way. Recording. I called Air Canada baggage support from a number listed on the website and was told that it was an international call center and that they could only see what I see on my Tracer number of my baggage. Basically that my luggage was lost. Thanks, very helpful.
Air Canada is terrible with response time to lost luggage, customer service and handling baggage.
I am frustrated and disgruntled by my experience with Air Canada and will make it a point of not flying with them and will pass this information along to every medium and person I can.
Anyone doing research or looking to publish an article about lost luggage can contact me directly and I can give more detailed information.