Green Ford LLC Complaint - What a Shame - Very Poor Indeed
GREENSBORO, NORTH CAROLINA -- Until they clean up their act (if they do) never, never go to Green Ford to buy a car. Initially, everything looks pretty much just like any more modern dealerships in the US but after the initial contact, everything morphs into something else. Sadly - this is probably similar to many car dealerships today. They use all of the "techniques" of keeping you in the showroom for hours while they return to your location periodically where you are left waiting wondering what the heck you're doing there and just where are they anyway???? If you're trading in a vehicle, they take your keys and keep them while the vehicle is "appraised" and afterward just to have you nice and trapped. The communication is VERY poor, almost nonexistent other than that which closes your deal. They repeatedly tell you that you will be sent a survey by Ford and if they do not get 100% satisfied rating - they have failed.
Well guess what? They have FAILED big time. After you leave, (and possibly even before) phone calls are not returned and it is rare to actually ever talk to a real person. They are not prompt about paying off your trade either. They will try to sell you the usual ripoff contracts and services and they're actually pretty good at doing that. I discovered after the fact that the GAP coverage that I bought while there that cost me $400 was easily available for $135 through my financial institution.
I do love my car but regret that they made anything off of me. The whole experience was bad from start to finish and it's not over yet. In summary - a motley fool I'm not but a fool - yes, I am for ever having dealt with them. They bring a whole new meaning to the sleazy reputation of car sales. Learn from my experience - don't go there.