Forever 21 Online Ordering Complaint - Poor Return Policy And Customer Service
WINSTON SALEM, NORTH CAROLINA -- My daughter and I have spent many dollars patronizing a Forever21 store that is a 1 1/2 hour drive away from our home.
We decided to take advantage of their egift feature and order an item online and save the drive!
Never again!! After receiving the garment and being unhappy with it, we were instructed to mail it back for refund. We were only refunded the amount of the garment plus tax! No refund of shipping to us, no refund of shipping back to them!!!
Conclusion of story: We spent $13.72 and do not have a thing to show for it! The company will not even respond to my calls or emails to answer why they do not even refund one way shipping!