Sears Informative - Replacement Window Estimates
I have been receiving estimates from replacement companies and am attempting to compare products. I have received one quote from Home Depot, one from THV that sells Thermal Line triple pane windows and two quotes from Sears. Home Depot and THV have both supplied me with written information about their windows, i.e. warranties. Both Home Depot and THV showed me models of windows that they are selling.
In the past I have purchased windows from Sears without comparing price or quality under high pressure sales tactics and was not an informed consumer.
The current estimates I am getting are based on 4 double hung windows 35w x 43L and 1 window 35w x 35L and 1 slider window of 70w x 43L. The first price estimate from Sears came in a little over $5,000 for Low E^2/Argon Southern Climate WeatherBeater Max windows. Later, a Sears representative followed up to find why I did not purchase the windows. After a reading off a list a four questions, the representative determined that was price was the factor. He said Sears would send out another representative with s substantially lower price. Though price was a factor, it was not the only factor.
My concern is the salesman did not seem willing to provide any guarantees in writing. I never receive an warranty on the first set of windows I purchased just a 3 year warranty on the installation on the contract I signed which I explained to the salesman. This salesman claimed that window seal failure was warranted for a lifetime and told me if I could find a warranty from a company the guarantees the window seal failure it that would be good window because it is rare for window seal failure to be warranted. I asked him to send a copy of the warranty from Sears that states that window seals are guaranteed. I never received it.
A second salesman came with a lower quote of about $4,000 but with line of windows called Sears limited with Low e^2/Argon with only difference of the windows being space 7/8" on the Weatherbeater Max verses 3/4" on the Sears Limited. No model window was shown. I was told the warranty on Sears Limited for glass breakage for twenty years, however he could not provide me anything in writing what the warranty covered during his visit.
In summary, it appears that Sears puts as little information as possible in writing to make in next to impossible to compare their products with their competition. It appears they expect a consumer to have blind faith to believe whatever their salesman promises is true. Noteworthy, on their contacts they note that any verbal agreements made by the salesman is non binding.