Ashley Furniture Informative - Horrible Quality / Horrible Service
EUGENE, OREGON -- In June of this year, I for the first time in my life purchased new furniture from the Ashley store here in Eugene, Oregon. Unfortunately, I did not check with this website before purchasing. Here is my horror story:
I bought a couch, chair,and microfiber chair & ottoman to match plus a storage ottoman. I spent a little over 3000.00. After the deliverymen left, i sat on the chair, hoping to enjoy my purchase. Instead i saw the loose stitching and broken panel on the storage ottoman, and the crooked leather back panel on the chair, and the crooked feet of the furniture that were gouging into my new floor. I was horrified. Did they accidentally send me defective furniture? So I called the Store manager, and explained all this, and that i was extremely unhappy. They were nice, and said that they were very sorry for this and allowed me to re-select. Thank God , I thought. So off we went. They said that they would pick up the damaged furniture when the new selection came in. I said ok, and they charged me another 75 bucks to re-deliver. During the wait, the couch in our possession deteriorated...the leather was so thin in one area, it just disintegrated. The microfiber chairs cushion's stitching came undone as well. It was horrible. 3 weeks later, the new couch and chaise and coffee table arrived. We looked it over carefully, and it seemed ok.
I immediately called on the chair cover, and they scheduled a service guy to come out. While waiting for that service call, the new leather chaise stitching was coming loose. I could hardly believe it. So I called again, and they added that to the service call. About a week later a service man comes out just to take pictures. Next day the service center calls back to say that they will replace the chair cushion cover, and pick up the chaise for repair on Friday. Friday morning I am vacuuming, and move the couch slightly, and to my horror, the right armrest is loose under the leather, and i notice that the piping on the ottoman is fraying. I cant tell you how horrible i felt. It is unimaginable when you spend 3000+ dollars, and everything you bought is less than 2 months old, and it is falling apart. My husband and I both agreed to send it all back with the repairman. Now the living room is empty again, except I have a 3000.00 bill.
So I call the manager, who says he will need to charge me a 20% restocking fee. That's 600.00. I say that we have lost all faith in Ashley furnishings, they just do not hold up. There are serious quality issues. He responds by saying that he can talk to his boss. Ok, I say. Next day this fellow calls me, and I explain everything to him. He says that if his service person has written down all the problems with my furniture then he will help me out, and set me free. He assures me that his serviceman will not lie. Today I got a message that they will be billing me for $600.00. I have an empty living room, and nightmares over this. I not only babysat this horrible furniture, but I was charged for it. I even offered to meet the company halfway, and reselect 600.00 worth of NON upholstered furniture (so I could see how its constructed) No go on anything.
As of today, I put in a call to the managers boss. The manager even said I could speak to the owner. So we will see.
One thing is for sure, nobody deserves this type of treatment. It is simply horrifying. Nobody should ever buy from Ashley, until they get their quality on track. 600.00 + 140.00 shipping is a lot of money for an empty room.