Danner Manufacturing, Inc. Complaint - Dead Pump Dead Fish - Pond Pump

Review by CONNIEK on 2007-09-20
SANTA TERESA, NEW MEXICO -- On 4/27/07 we purchased a Pondmaster 1700 pond/filter kit for $120.00. Three months later we went out of town for a long weekend came home after 3 days to find the pump off our fish dead and our home smelling. We had a pond service come out and pump and clean up $335.00. Loss of Koi $1,800.00 and one day of my husband completing the cleaning. The Pondmaster had failed. We refilled the pond and purchased a different pump.

The company will only fix or replace the failed pump. No offer of refund of purchase and no offer for any of our losses.
Comments:11 Replies - Latest reply on 2007-09-20
Posted by Anonymous on 2007-09-20:
Posted by Hugh_Jorgen on 2007-09-20:
That's a pretty standard warranty. Incidentals are usually not covered. Be glad they are willing to replace or repair your pump.

Posted by Anonymous on 2007-09-20:
I must agree with Hugh on this and could only add at least they were willing to give you something.
Posted by B. on 2007-09-20:
Hope you made some decent sushi out of your 1800$ fish.
Posted by Anonymous on 2007-09-20:
Sushi is seaweed roll. I think you meant sashimi (raw fish). You cannot eat Koi.

You pay $1800 for Koi and $335.00 for a pump? I would pay for a second (backup/emergency) pump to avoid this problem in the future. It only starts when first pump failed.
Posted by Anonymous on 2007-09-20:
Fish heads,Fish heads,Rolly Polly Fish heads
Posted by Anonymous on 2007-09-20:
AlleyS--Maybe because they can and find pleasure in it, just like owning any other animal. Every pet costs money--if not initially, then eventually.
Happy--I agree with your good, logical answers.
Posted by CONNIEK on 2007-09-20:
Not really interested in jokes about dead fish. We really just wanted a refund for the pump.
Posted by Anonymous on 2007-09-20:
Your absolutley right CONNIEK,I apologize for my remark about fish heads.

Hope the new pump works better for you
Posted by Anonymous on 2007-09-20:
Would your homeowner's insurance pay for some of your loss? I am not sure what your deductible is but it might be worth taking a look at your policy.
Those are really beautiful fish, sorry you lost them all.
Posted by CONNIEK on 2007-09-20:
Thanks amaniR. It was really the mess and smell and cleaning up that was bad. The fish came with the house when we bought it two years ago. And they were beautiful fish.
And to HappyJoyBear, this was a new pump to replace one that we did not know the age. We were trying to do the right thing.

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