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AT&T Wireless Complaint - Awful service disappointing brand name - wireless service
wireless service - Complaint
BOCA RATON, FLORIDA -- I have been a loyal AT&T customer from long distance, to wireless, to credit cards etc. since almost the beginning of my "telephone life". My recent experiences with AT&T wireless has really been causing a lot of friction in my household with no signal,missed and dropped calls and delayed messages. I have really become disillusioned with my wireless service. The service has continued to disintegrate with each change in name. I am told the new AT&T is not the same company as the old AT&T and they have little interest in servicing my acct. I have been told the new AT&T wants to get rid of the old customers by killing the old cell towers forcing us to abandon our old plans and sign up for the new less economical plans.
There is no recognition of being loyal customers all these years. My kids are really getting a sad lesson in US business morals & practices
There is no recognition of being loyal customers all these years. My kids are really getting a sad lesson in US business morals & practices
Comments:
Posted by Anonymous on 2007-09-20:
If they remove cell towers, this will affect all customers (new and old). Why would a different plan give you better voice quality (cell signal) service?
Posted by DigitalCommando on 2007-09-20:
The issue is that AT&T is shutting down analog cellular service, moving all of it's customers to digital cellular. The actual towers are not going away in most cases. Analog cell phones do not allow for 911 emergency location service so help cannot be sent to your exact location easily or quickly as with digital units. But the REAL reason is due to AT&T's "merger" with the NSA to provide location data on all of its customers to the NSA. Originally, the location of your phone was to be transmitted only after dialing 911 and not at any other time. But AT&T (and others) have activated this feature on a 24/7 basis. Your location data is stored and can be retrieved by any law enforcement agency without a warrant and may soon be available to everbody else on a pay per request basis. Fortunately, we have organizations like the Electronic Frontier Foundation who are fighting AT&T with lawsuits to prevent these and other intrusions into our privacy. AT&T has shown no loyalty to it's customers by turning over all of our call records, participating as an active partner with the NSA to create and enhance existing telco-based spying technology (see U.S. Patent # 7151772) to see how complicit AT&T really is in it's illegal spying on U.S citizens. Bottom line: Everyone should dump AT&T, they are NOT our friends.
Posted by Anonymous on 2007-09-20:
Good info. from DigitalCommando. Are you still using analog cellular phones?
Posted by Anonymous on 2007-09-20:
stefanpops: All wireless service is horrible. Period.
Posted by mdh7341 on 2007-09-20:
All cellular companies are doing away with Analog, as are television broadcasters. Digital provides you with better call quality, better coverage, and more features. You should have been notified in writing about this years ago, as Cingular sent my fiancee's parents these letters at least 2 years ago. Let's move into the 21st Century here.
Posted by flabbergasted on 2007-09-30:
Hooray Commando!! People need to be aware of this "deal with the devil" AT&T has signed with the NSA. For information of this case see link: http://www.eff.org/legal/cases/att/att-complaint.pdfl
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