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Speedee Oil Change Complaint - Bad Service - Oil Change/Fluid Check

Review by Dalton06 on 2007-09-20
ROCK HILL, SOUTH CAROLINA -- I went to this company to have my oil changed before my girlfriend and our kids went on a trip to Florida (630miles away). They changed my oil and checked all the fluids in my vehicle as normal. Well on her way to leave Florida to come back to Rock Hill, SC. the truck overheated while she was in a major intersection in the midst of traffic. I had the vehicle towed to the local dealership there, and they found that Speedee did not tighten the radiator cap all the way. This caused the truck to leak fluid slowly throughout the trip, until there was not enough fluid to run the truck. This caused me to have to pay out of pocket a sum of money to the dealership for labor. I contacted Speedee right then and told them what had happened, and they said they could not do anything over the phone. So two days later when we got back into town I took the paperwork to Speedee and they are still telling me that there is nothing they can do right now. Their mistake cost us an extra day in Florida due to the vehicle being at the shop. All I asked them for was to reimburse me the money spent at the dealership, nothing more. And they are making it into a big deal.

I do not recommend this business to anyone who just needs a simple oil change. This is ridiculous to have to deal with such POOR CUSTOMER SERVICE, over something that is the businesses fault
Comments:10 Replies - Latest reply on 2012-08-07
Posted by MRM on 2007-09-20:
I agree with JayD, check your vehicle before going on a long trip even though the car was already serviced. Dont trust anybody that are working on your car as they can be careless in their job. I would not let anybody touch or service my Jeep, thats for sure!
Posted by Anonymous on 2007-09-20:
Anytime I have my vechles serviced, I always pop the hood and double check that things have been done and caps replaced correctly. Though they are to blame for leaving the cap loose, you can't really expect more than an apology here.
Posted by Anonymous on 2007-09-20:
Agree with Pirate.
Posted by DebtorBasher on 2007-09-20:
Yes, the poster can check to make sure all the caps are tightened...however, when you PAY for a service, you expect the job to be done right. If you're paying for an oil change and it includes checking the other fluids...it also includes replacing the caps properly. It's just carelessness and the poster has the right to complain.
Posted by Anonymous on 2007-09-20:
I agree with DB 100% on this!
Posted by Anonymous on 2007-09-20:
Yeah, you four stars are going to start getting all chummy on us now huh?
Posted by DebtorBasher on 2007-09-20:
He got his four stars by agreeing with me all along.
Posted by Dalton06 on 2007-09-21:
FROM THE POSTER... my girl drives this vehicle, i drive my truck, so she doesn't check anything under the hood or anywhere else. And when I pay someone for a job to be done I expect them to do as they say, not half a** it. The owner of this businesses son is the one that took care of my oil change, he has known this his entire life, so no I didn't check behind him. And if I need to check behind someone for a job they get paid to do, I should just do it myself, and I don't have time for that. The whole thing here is that when someone is paid to do something, they should do it right. This is someones job, not mine. And to find out after all this I found someone who had a car serviced there a while back and they didn't replace their oil cap, so all in all he ended up blowing a seal a messing up his entire engine. When you have a major chain (not a whole in the wall service shop) do a job that they are known for, you just all in all expect good service and for the job to be done right...
Posted by Buds on 2012-07-06:
I agree with you all, check under the hood once service is completed. Do it before it's too late as I was also a victim of SPEEDIE OIL CHANGE neglect and cost me thousand of dollars to get my car repaired 'coz they forgot to put oil on my car
after an oil change and caused my car to overheat and cracked the engine block after I driven it for a few miles. But SPEEDIE don't want to admit it.
Posted by parker boyack on 2012-08-07:
I am familiar with the speedee guys as well and I would recommend checking out the guys at fordautorepairrocklin.com

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