Sears Informative - Service contract a sham
CALIFORNIA -- I have a Kenmore water heater and was talked into a service contract. This would have been good news because the water heater burst while within the service contract period. I was further comforted by the tag on the water heater which says, "Call before noon... We'll be out the same day." Well, this is day SEVEN and still no water heater. Worse yet, I am told it will be another week before they have the unit I need.
Meanwhile, TWO WEEKS without hot water. No one at Sears seems to care and customer service is useless.
NEVER AGAIN... Sears has really gone down hill.