Alberic Ford Complaint - Bad and slow service

Review by kimosabe1957 on 2007-09-20
SAN JUAN -- I will just complain about my last problem with them.

This is the third time I bring my 2005 F=250 6.0 diesel engine for the same reason. Last Friday sept 14 I dropped my truck because it was completely unusable due to a problem with something in the injection system that causes the truck to stall even while driving.

Today, Sept. 20 I call because I need the truck for my business and their reply was that they have not checked it yet and cannot give me a delivery date until that happens. All this is happening even though I spoke with the service manager when I delivered my truck.

My truck is under warranty and they show no concern. When asked about a loaner they replied they can rent me one. It seems the only interest is money. I think Ford should monitor their dealers closer or change their slogan.

Quality is not #1 in Alberic Ford in Puerto Rico
Comments:3 Replies - Latest reply on 2007-09-20
Posted by MRM on 2007-09-20:
We are seeing a lot of complaints against Ford on this site today.
Posted by Anonymous on 2007-09-20:
I love my Ford, big ol' V10 with 4wheel drive. Never had a problem in six years. Knock on wood. It even gets great gas mileage going downhill!
Posted by Anonymous on 2007-09-20:
I'm beginning to worry about the brand.

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