Bidz.com Informative - Read this before considering Buying at Bidz.com
CULVER CITY, CALIFORNIA -- Recently I bid and won an item of jewelry at a very low price. When the item arrived it was different than the item described and pictured on the website. I arranged an RMA # to return the item but just before I sent it back the picture on their website of the item I won had been changed to the item I actually received. This concerned me as if you send an item back that is "as described" they charge you a 15% restocking fee and don't pay return postage.
I emailed Bidz to see why the photo changed and if I would get the correct item once returning the wrong item. Bidz either ignored my questions or gave conflicting answers which confused me. I complained on Ripoff Report and then on LABBB and Bidz customer service. Bidz kept saying that I would have to return item before they could investigate and did not properly address my other concerns. As I persisted with the complaint they began to tell untruths about me, I believe this was in an attempt to discredit me with the readers of those websites.
This company's policies and attitude to customers is in my opinion disgraceful and I would not recommend dealing with this company. Their customer service is not only the worst I've ever experienced but they also become very untruthful and unprofessional if things don't go their way. This company in my opinion is BAD NEWS!