Bidz.com Informative - Read this before considering Buying at Bidz.com
CULVER CITY, CALIFORNIA -- Recently I bid and won an item of jewelry at a very low price. When the item arrived it was different than the item described and pictured on the website. I arranged an RMA # to return the item but just before I sent it back the picture on their website of the item I won had been changed to the item I actually received. This concerned me as if you send an item back that is "as described" they charge you a 15% restocking fee and don't pay return postage.
I emailed Bidz to see why the photo changed and if I would get the correct item once returning the wrong item. Bidz either ignored my questions or gave conflicting answers which confused me. I complained on Ripoff Report and then on LABBB and Bidz customer service. Bidz kept saying that I would have to return item before they could investigate and did not properly address my other concerns. As I persisted with the complaint they began to tell untruths about me, I believe this was in an attempt to discredit me with the readers of those websites.
This company's policies and attitude to customers is in my opinion disgraceful and I would not recommend dealing with this company. Their customer service is not only the worst I've ever experienced but they also become very untruthful and unprofessional if things don't go their way. This company in my opinion is BAD NEWS!
Company Response on 06/21/2011:
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. You'll be glad to hear that since your response, we have eliminated the 15% restocking fee and any return you make will be refunded 100% in full. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at firstname.lastname@example.org.
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