Symantec Informative - Automatic renewal
LONDON -- After struggling with Norton anti virus for 18 months I finally attempted to uninstall it. It was causing my computer to rapidly churn out windows pages from time to time. It was taking 15 minutes each time to reboot.
Worst of all it kept indicating that I needed to update LiveUpdate even after I had just done this. I sent dozens of emails to customer services trying to sort this out but they never came up with a workable solution. So I was never sure whether Live Update was completed successfully or not.
When I asked customer services to tell me whether or not I was fully protected they always dodged the question.
I have sent several emails and a letter asking for a rebate for the unused period. This is being very generous as they should rebate me for the months of inconvenience. I got a response directing me to an expensive foreign phone line. And it is three weeks since I sent the letter and still no response.
I have found out that they automatically renew peoples' subscriptions. I have contacted them saying they DO NOT have my permission to take money from my bank account. But they have not replied to me.
At the moment I do not have an internet connection at home thanks to Symantec. I got left with no antivirus cover and had to stop using the net. Another problem is that the uninstallation didn't remove all the files. I managed to remove some of them manually but others wouldn't delete.
I just do not know what these undeleted files may be doing to my computer.
All in all the Symantec experience is a very bad thing and I do not recommend them to anyone.