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Dick Poe Toyota Complaint - You'd be better off buying from anywhere else than Dick Poe Toyota

Review by rperkins on 2007-09-21
EL PASO, TEXAS -- We took our vehicle in to Dick Poe Toyota for a 30 minute oil change, and they performed an unauthorized warranty repair that took 4 hours.

They should have asked if anyone had the time to wait and if it was okay for them to perform the work. To make matters worse, they did not properly perform the unauthorized repair, and gave us the runaround for 5 weeks before finally screwing us over enough to make me mad.

To make a long story short, I had to pay a different dealership to repair Dick Poe Toyota's unauthorized repair. No one from Dick Poe Toyota has ever apologized for the unauthorized repair, the inconvenience, the botched repair, the runaround from the service department, nothing.

They have, however, contacted me personally leaving derisive messages and e-mails.

You'd be better off buying from anywhere else than Dick Poe Toyota.

Ron Perkins
Comments:2 Replies - Latest reply on 2007-09-22
Posted by Anonymous on 2007-09-21:
How did they perform an "unauthorized" repair ?
Do you mean that you did not have the time to wait for the repairs?
Maybe I do not undertand ? Did you authorize the repiar to begin with ? Help me out with this one.
Posted by ThinLazyAmerican on 2007-09-22:
If you read the complaint correctly FedUp, the car was taken in for an oil change. But they decided to do a warranty recall repair on the car without asking the owner of the car permission.

Buy not asking permission, a person usually does not have authorization to act.

Does that sound clear to you FedUp?

Did your mommy ever tell you to "Ask First"??

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