Executive Dodge Jeep Complaint - Refundable Deposit Kept
WALLINGFORD, CONNECTICUT -- I purchased a new vehicle in which I was assured that my $300 deposit would be refunded upon delivery of the vehicle. I took delivery of vehicle on 9/13/07. No refund was generated. The explanation was that it had to come from the home office and that it would be back on my credit card by 9/18/07 because it takes a couple of days to process. On that date I called my credit card company to confirm this. I did so twice which consisted of a morning and afternoon call. Needless to say nothing was credited. I called my salesperson to not only advise him that the credit wasn't there but also to arrange to bring him the 2 referrals I had for him. He assured me that he had seen the F&I person personally do it on 9/17/07 and for me to check with my credit card company.
I advised him that I did so already and it came up negative on the refund. He then told me it should be there at any time now & for me to bring in my referrals as we agreed. (Funny how he says he seen the F&I person personally do it on 9/17/07 and it should be there now after they gave me the explanation the previous week that it would take a couple days to process, hmmm?)
After the treatment thus far it should go without saying that I dissuaded my referrals from having any dealings with this dealer. Not only was their behavior unbecoming of good customer service in that I wasn't notified first, but I was taken aback that these men word is not their bond.
I'm still awaiting this refund.