Katchakid, Katchaleaf Complaint - Quality of company installation service
HOUSTON, TEXAS -- Purchased Katchaleaf pool cover for my pool in the Houston, Texas area and had the necessary fittings installed this past week. The fittings installed look correct, but the crew installing the fittings left me problems. The plastic bags holding the fittings were left all around my pool area. Their food and drink containers were left around the pool area, as well. But, the worst offense was breaking out about 8 pieces of coping decoration tile on my spa wall. My pool/ spa is about 10 years old and have never had any tile fall off. Their response was they didn't do it, but they also weren't responsible for any damages incurred. They said they didn't go anywhere near the damaged spa tiles. The tiles knocked off are 15 inches away from the closest fitting installed.
They said they didn't go anywhere near the spa, although numerous fittings were installed ( necessarily so ) in the spa brick facing. All the spa jets were unscrewed and left off on the ground around the spa. 2 unscrewed jets are missing. One of the workers removed his shoes and placed his shoes in the yard to dry. BUT, they didn't go anywhere near the spa.
Anyone in the service industry knows what you haul in, you haul off. What you remove, you replace/reinstall when you're done.
Have not received my pool cover yet. Can only hope the quality of the product is totally different than the installation service - which was totally unappreciated and unprofessional. The tiles knocked off are something I can and will repair. If they came loose in the natural course of their install, they should have brought it to our attention, INSTEAD of hurrying off with the 2 spa jets in their pocket and the drying shoes in their truck.