Dish Network Complaint - Poor Customer Service and Total Rip Off
BREA, CALIFORNIA -- Do not do business with Dish Network, they provide poor customer service and try to punish consumers who terminate their service.
I notified Dish Network that I was cancelling my service. They refused to come and get their dish off the roof or take their receivers back, I have three. They said they would send boxes to ship them back to Denver with a 15 day limit or be charged $600.00. They kept trying to get me to buy the equipment, no mention of, "gee lady climb up on your roof and pull the cap off the satellite dish also" was ever made. I had to call 3 times to get the boxes, when they came it was 9 days later and they only sent 2 boxes and only 1 shipping label. Then if this wasn't bad enough, they sent directions on how to climb on top of a roof to pull the cap off the satellite dish. I live in a 2 story townhome and this is not possible for me. I spoke with very stupid supervisors who all said, "well, you signed a contract to return the equipment". Return, yes, climb on top of a two story roof because they refuse to come get the dish no. I would never do business with this company again. They are angry because I won't buy the equipment and this is just another way to punish a consumer for changing to cable.
Their techicians are trained for this type of service, I am not, they are putting my safety at risk due to poor customer service. Never, Never, Never due business with them. And as for the last service person I spoke with a so-called supervisor by the name of Brandon Poggi of Texas, you ought to lose your job.
First thing I did was contact my homeowners manager and suggest they not allow
Dish Network here anymore, if any homeowner wants it then they need to attach it on the patio and not on the roof. We already have cable hook ups anyway.