Alienware Complaint - M7700 and M9700 problems/complaints
44136 -- Alienware has continued to screw me also. I purchased my first Alienware about a year and a half ago. Recently it died. The hard drives are corrupted and the computer will not even allow me to reformat the drives. I purchased two new drives to try an install from scratch and I have had no luck. Alienware offers no support for their claimed "top of the line computer and customer support".
Before this crash I was satisfied so I purchased a second Alienware computer. I bought the M9700 computer with xp pro installed. Alienware guaranteed that a free copy of Windows Vista Upgrade would be sent following registration of the computer. When the computer was received I registered it and called alienware to send me out the Vista upgrade cd. I waited a month and had received nothing. I called alienware back notifying them of this and they said that it was not in their system and that I would receive it within a month. I waited yet another month and nothing came. I called one last time notifying them of this and they said yet again that it must me in transit. For the next few months I got busy with work and this was the last thing on my list, but as work slowed I called Alienware again. This time they told me that they could do nothing for me as the software agreement was no longer active with Microsoft and that I was out of luck. I explained that the computer was purchased during the legitimate dates that this deal was offered and was one of the reasons I made the purchase of the computer at the time. I continued to talk to a series of Indians that continued to restate the same thing over and over, thus providing no form of customer service for my laptop with a 1 year warranty. This hassle has been very disappointing in my eyes, as a supposed to be "top of the line" computer producer continued to screw me and waste my valuable time for yet a second time.
I gave them alternatives such as cancel the original vista serial/activation if one was ever sent out, in the case that they sent it to the wrong address and then send me a new one. This would guarantee that they would not be getting scammed for multiple copies. They did not want to hear any alternatives and continually said there is nothing we can or will do for you.
A very unsatisfied customer.