Jennifer Convertibles Inc Complaint - Same Story, Different Zip Code - It's Jennifer Convertibles
NOVI, MICHIGAN -- My story is the same. 07/20/07 Purchased furniture. Delivery truck came late. Furniture was missing 4 of the 8 legs, marks on fabric-ex. Tried to refuse delivery. 30%Re-stock, $199.Del fee, $269 warranty. I was assured my warranty would cover it. The legs would be over nighted. That took about a week. Now that all the legs are on the sofa we discovered it to be broken, tech comes out, furniture is un-repairable. 09/05 Sent "replacement furniture" my replacement furniture sounds like another readers rejected furniture. It had what appeared to be mold on it. This time I refused the furniture.Took pictures & grabbed a witness. I contacted the company. Customer service said she put in for a refund and pick up of the first set of junk I have been storing in my family home.(I saved it in an e-mail) today is 9/24/ and that never happened.They refuse to e-mail me back or take my call. The local TV station here in Detroit went to the store to interview them.They contacted jc to worn them about the news report about to air and they did not even bother to call to make it right. I just want my money back like promised. I gave them 2 chances to send new furniture. Please contact the attorney generals office in new york if you too have had a problem. Call your local TV station. I wish someone would have warned me. I did not search the web before I purchased my furniture, only when I had the problem now it is too late-or is it?
There was a 2004 the court ordered judgment against this company, maybe it will happen again.