Jennifer Convertibles Inc Complaint - Horrible customer service! If I only knew...
QUEENS, NEW YORK -- My wife and I visited the Jennifer Convertibles showroom on Northern Blvd, Queens and purchased a sofa set along with a coffee table and rug during the July 4th weekend.
My wife and I were excited in that we moved into a new home and this was the first pieces of furniture to furnish the house. However, when the delivery came within the week, the delivery men only took the loveseat to the living room thru the side entrance door and left all the other items in the garage because our front walkway was being concreted. Then men tell me that they will come the following day to move everything upstairs. I refuse to sign the delivery paper as the delivery is incomplete. According to their policy, the delivery staff is to empty all cartons, wrapping and packaging as well as assemble the coffee table. I expect them to come as promised the following day but they never show up.
I call the sales manager the following day to inquire about the delivery but he tells me someone will come to complete the delivery. When I call him back again, he tells me that the manager of the warehouse has a paperwork with the successful delivery with my signoff! I begin to question the integrity of this company. Who forged my signature? I ask to see the copy of this paperwork and am never shown. For two weeks, I called the sales manager wanting to get my sofa delivered from the garage to the living room and finally gave up. The sales manager tells me that he couldn't do anything until he saw the delivery paperwork and that he apologized for the inconvenience. I had to move the sofa, coffee table and rug up myself with couple of other people.
I am still in the process of disputing the delivery charges with my credit card merchant. This involves fraud as someone forged my signature. Beware when buying from Jennifer Convertibles. I now realize that if you encounter any problems with this company, they will give you the run around till you finally give up.