Hewlett-Packard Company Informative - HP 8250 Printer refilled ink cartridge issue
VANCOUVER, WASHINGTON -- HP 8250, never again HP -
I have been buying HP instrumentation products since the late 1960's and came to respect the high quality and design excellence of their products. I purchased an HP 8250 printer fewer than two years ago and am now throwing it, the last HP product that I'll ever buy, away.
The final straw was when, in an attempt to not get ripped off by the cost of HP ink cartridges, I installed re-filled HP cartridges and the printer advised me that it could no longer determine the quantity of ink remaining. Every time I switch the printer on it repaeats the message whch requires me to push two buttons to rid the machine of the message and to allow it to print. To make things even more difficult for their customers who choose not to buy new HP cartridges, there is an interesting bug in the code that has the printer hang up in this 'message mode' toggling back and forth between screens on the two screen message - the only way to get out of this loop is to open and close the top cover. Now, every time I turn the printer on I have two or more extra buttons to depress and two more reasons to never buy an HP product again!
The first few months the printer worked well with the exception of the paper trasy assembly which is a design from hell - difficult to load, impossible to remove to celar a paper tray jam and suitable only for letter size or legal size paper. Doesn't work well with envelopes or any of the label stock smaller than 8 1/2 x 11. After about three months, the paper feed began to fail, printer advising that it was out of paper when it was not. This problem occurred on anyewhere from 50% to 75% of print commands.
These problems were enough to turn me off HP products but the absolute kicker was, as I have indicated above, the Company's solution to trying to force customers to use their ink and their ink only.