US Bank Consumer Reviews

FLORIDA -- Published: https://www.complaintsboard.com/complaints/us-federal-contractors-breach-of-contract-c1077862.html
In 2015 I contracted with Robert ** of US Federal Contractor to assist me with writing and obtaining bids to do business with the Federal Gov't. My field is financial service products, life, health, dental insurance, etc. After not receiving an RFP (request for proposal) from US Federal Contractors, I contacted Office of Personnel Mngt (OPM) directly to see if I had missed the mailing of the RFP. OPM advised they do not market federal employees benefits to brokers or insurance agents. On Dec 21, 2015 less than 48 hrs. after joining I contacted Robert directly and asked that my $1,950 be refunded since this was not a good deal for me.

On Nov 29, 2016, I once again requested a refund since I could/would never be able to do business with OPM. In 2017 I discovered that my signature had been forged on some paperwork that US Federal Contractors had submitted to the BBB to refute my complaint. In 2017 I submitted the complaint of forgery to the Alex, VA police dept. Chief Michael L. Brown has stated that US Fed Contractors has refused to cooperate with the police inquiry. On Nov 2nd, I rec'd a text message from John Wayne, and he is an Exec Trainer at USFCR, and wanted to touch base to see what he could to resolve this issue. (see attached). Yes, refund my $1,950.

My wife and I recently traveled from our home in South Carolina to San Francisco and back. The trip west was uneventful and Delta was fine. But on the US Air flight from San Francisco to Charlotte NC at 1:05 PM on Wednesday Aug 13, 2014 we saw two attendants ahead of us but only one taking boarding passes. There was a second attendant who was looking at everyone's carry-on bags.

As the line slowly progressed, it became apparent that a carry-on luggage drama was unfolding and when we got to the boarding pass scanner we saw a young woman, perhaps 16 years old, prostrate on the floor, crying her eyes out while sobbing to her cell phone, that US Air would not let her carry her bag on board even though she had carried it on before.

She had what looked like an art portfolio, probably containing her summer's work, or perhaps her life's work. It was about 20” x 30” x 3/4 inch and perhaps one-fourth the size of the carry-on garment bags that I saw hung in the cabin when I boarded. It would have easily fit where these bags were hung–I looked. Had the US Air worker had even a nanogram of empathy, she could have easily accommodated the young woman, but empathy (and common sense and courtesy) were not present.

When my wife passed the boarding pass scanner, the woman demonstrated that her lack of empathy was not personally directed at the young woman, but at the world in general. She rudely (are US Air employees told not to use the word “Please” when conversing with their customers?) told my wife she couldn't board because she had three carry-on items–a purse, a book bag, and an envelope (4 in x 18 in by 1/4 inch).

She made my wife put the envelope into the book bag. I have no clue what made this US Air employee so spectacularly unable to deal with the public on this day, but it left a bad taste in my mouth. Nearly every passenger on the plane about 190 of us, were commenting about the scene we had witnessed. And all felt the same as I.

SCHAUMBURG, ILLINOIS -- I send a package through priority mail overseas with legal papers. We chose priority mail so that the papers can reach on time. For the last 2 weeks the postal services do not know where the package is. The customer service sent me to the local post office saying the parcel is at the local office. The local office says it went to their facility and nobody has any information about it. Does anyone have idea how to claim back parcels from the postal department. The papers are important and we do not want them in wrong hands. Lesson learnt: do not use US Postal services for any important documents, you are better off with FEDEX or DHL.

ANNAPOLIS, MARYLAND -- I signed up for a service to deliver pre-qualified leads and was talked into the “free” platinum service to get a website. After 3 weeks 4 leads came through. 2 of them were realtors, 2 were wrong numbers. I emailed my representative to cancel and I got confirmation of the cancellation. The following day someone named Patricia **called me. She was telling me I was obligated to 3 months because I committed to the free platinum program. I told her I was not participating any further and asked her to cease. She refused and insisted she'd be following up with me. I repeatedly told her not to contact me.

It is now 5 days later. I suddenly started getting leads and a ton of emails with paperwork and terms etc. And other correspondence as if my account is moving into a different status. I asked for cancellation and got the opposite. I asked to cease contact and now I'm being harassed. Now I can't reach anyone to help me.

ATLANTA, GEORGIA -- I ordered an item from a company in Georgia and paid for shipment by USPS Priority Mail. Big mistake. The package was shipped on 22 January, with delivery promised by 8:00PM on the 24th. USPS tracking shows that the package departed their Atlanta Distribution Center at 12:53PM on the 23rd, enroute to my zipcode in Raleigh, 400 miles away. Subsequent tracking entries show that my package arrived in Los Angeles and has spent the last 48 hours being shuttled around California. I called USPS to find out what was going on. The representative I spoke with tried to tell me that packages are not necessarily transported by the most direct route. Yeah, sure. Like anybody with any sense would ship something from Atlanta to Raleigh via Los Angeles. The representative could not give me any information with respect to where my package was or when it would be delivered beyond what was available on-line from USPS tracking. In other words, nothing. What really made me mad is that he plainly just did not give a damn. My recommendation: do not allow anything to be shipped via USPS. Compared to FedEx or UPS, the USPS is worthless.

ALPHARETTA, GEORGIA -- Package was said to be delivered when I checked on Amazon, but three people were home all day and there was no sign of a package. No bell was rung, not even a knock on the door for a big, expensive package. Amazon needs to keep UPS as their delivery service, USPS is not doing a good enough job. We live in 30004-5125, many neighbors have said their packages have also been misdelivered when I went over to inquire if my package had been left at their doorstep. Even mailbox keys have been left in wrong mailbox sometimes. Our mailman is absolutely inept and uncouth.

WYTHEVILLE, VIRGINIA -- I would like to ask why that our mail goes to Greensboro NC and it takes at least six days for any of our mail to get to where it belongs? Now I could drive to Greensboro faster than the mail get there and every things I send out is always late and this makes me to pay late charges. I am not the only one with complaint, many are question this US Postal. Something has got to be wrong in our town and others. Could you have Fed Ex to build a ground hub so this would improve mail? Just asking? This needs to be taken care real soon for it's a nightmare. Please take this as being fed up with the system.

MICHIGAN -- We booked and paid in advance for 2 round trip tickets from DTW to SFO with stop in PHX. We were traveling from 9/05/2015 to 9/12/2015. We received an e-mail shortly before our 9/05/15 departure and were informed that departure times were changed for our return flight. This didn't work with our Trafalgar tour schedule. We called US Air several times and got a recorded message that they were busy and call again. After many tries we tried another phone number and received a message to please hold and someone would be with us shortly.

After one hour and 10 minutes listening to that horrid music we finally got an agent. We explained our plight about the departure time and being left in PHX without a flight back to DTW that we had paid for. She said, "sorry there were no flights". We explained that they couldn't just leave us there as we had paid for a round trip. After many options, one being a red-eye out of SFO we decided to go with the original flight that would have us leaving our tour one day early, paying for a shuttle to take us from Monterey to SFO at $95.00 only to get to SFO and find that our flight is delayed making our connection in PHX impossible.

We appealed to an agent at the desk and she diligently worked to find us a flight from SFO to Philadelphia and then on to DTW. We can't believe that US Air is so insensitive to the plight of travelers. And it will be a cold day before we use them again.

WESTLAKEVILLAGE, CALIFORNIA -- Don't let them trick you, They sign you up for 1 month and then call you and offer you some services to Lock you up in 3 month agreement after that. When I cancel they call me and told me that the person I cancel it with had no authority to cancel. I had worthiest experience in my life with US HUD and I am in business from 2005 and purchased leads with many companies before.

GRAND RAPIDS, MICHIGAN -- Priority mail 2 day is too many time 7 days from MI to AZ.
No one seems to know why. You get NO answers from post office person.
I think for budget reasons they ship via truck and not by air.