Spirit Airlines Complaint - File an official complaint with DOT which distributes these reports to the media!!!
FT. LAUDERDALE, FLORIDA -- Before I begin my horror story with Spirit Airlines, I must urge everyone to send an email to the DOT at firstname.lastname@example.org to file a formal complaint against any airline. The DOT sends a monthly report to the airline and the NEWS MEDIA and then charges the airline for the report. You can also write to them at:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, D.C. 20590
OR VISIT THEIR WEBSITE AT http://airconsumer.ost.dot.gov
I booked three (3) roundtrip tickets leaving from Ft. Lauderdale International Airport arriving at La Guardia Airport for a wedding that I was to attend as part of the bridal party. The flight was scheduled to leave at 8:05 p.m. on Thursday, September 20, 2007.
Upon arriving at the airport at 7:00 p.m. (1 hour before the scheduled departure), we encountered a line as long as the lines you find in an amusement park, such as Disney World. They had all types of departing flights lined up in a single line. Everyone was confused and the agents were not helpful in assisting anyone. Upon approaching Spirit Airlines’ agents to inquire as to where we should check in, the agents simply brushed us off and told us to get in line. They wouldn’t even let us speak. It was the most chaotic thing I’ve ever experienced at an airport. After waiting nearly half an hour, we were afraid we were never going to make it to the ticket counter and demanded one of the agents to assist us, as our flight would be boarding soon. The ticketing agent told us we had to pay $70 per passenger to re-book, as our flight had already taken off. Please keep in mind the time was only 7:30 p.m. and our flight was not scheduled to leave until 8:05 p.m. We were backed by several angry passengers who were also in line for more than an hour and who were told they had missed their flights and had to pay $70 to re-book.
After long discussions back and forth with several ticket agents, including the supervisor, we were re-booked at no charge for a flight the following morning at 5:00 a.m. We had no choice but to stay at a hotel nearby in order to get to the airport three (3) hours in advance as the ticket agent suggested for us to do. The following morning when we arrived at the airport at 2:00 a.m., we found a long line of passengers who “missed” their flights the night before. However, there were no ticketing agents at the counter. The ticket counters were closed and did not open until 4:00 a.m. To add to our already unexpected expense of paying for a hotel, we were charged $10 per luggage that we checked in.
Unbelievably, on our return flight from La Guardia to Ft. Lauderdale, I tried checking in on-line to get a $5 discount per luggage being checked in. Conveniently, that section of the website was not working at that time and I was unable to check in my luggage on-line. Furthermore, the same luggage that we took with us from Ft. Lauderdale as carry-on items were not accepted as carry-on items on our return flight, and we were forced to check them in and pay $10 per luggage. In total we paid $30 for our luggage. We tried explaining to the ticketing agents that these items were accepted as carry-on items in Ft. Lauderdale and we were told that La Guardia is much stricter than Ft. Lauderdale.
The ticketing agents were rude and unprofessional and refused to accommodate us. This airline is out of control! I do not recommend this airline to anyone EVER!