DirecTV Inc Complaint - I've been ripped off
COLUMBUS, OHIO -- I called Direct Tv the last week in August to purchase their equipment and services. After getting pricing and comparing deals with competitors I decided to go with them (Direct Tv). I spoke with Julian who was at a call center at the Sacramento State Fair. They were running a promotion for NFL Sunday ticket for $69.99 for 4 months. If you qualified (which I did after they ran a credit check) you could get the deal for $49.99 for the first 4 months. After adding HD/DVR and 2 additional boxes, my total monthly bill came to: $79.99/mo with a $233.73 down payment for the equipment. I was granted a reduced rate because Julian "mis-quoted" me the whole time I was checking on pricing. After ordering, it took them until the 19th of the next month to install their product. Once I finally got everything in, the HDDVR wasn't working properly. It wasn't recording multiple channels, we couldn't order movies on ppv properly. All said they sold me a faulty receiver(HDDVR).
So I call in the 24th of Sept., which was the same day we received the first bill. That was 5 days after the first month of billing started and it was for $95.06. So I called in out of frustration with my whole experience up to this point. I spoke with Donna in billing and she explained that I needed to pay that price the first month or two until they sent me the monthly rebates. I was never informed of monthly rebates being involved and that the 79.99 was the price I'd pay for the first 4 months. Julian lied to me again. So I told Donna that was fine I'd pay that until the the rebates came. She transferred me to Steven in tech support. He took me through a trouble shooting process that took 45 minutes and didn't resolve the problem. So we decided to schedule a time for a Tech to come out to my home.
The first available date they had was Oct. 15th. This is over 6 weeks from the day I ordered their service and nothing is right. After scheduling the service date Steven transferred me to billings again so I could get a credit for the service I was not receiving. I spoke with a lady whom I could not understand very well so I didn't get her name. I explained to her the HDDVR wasn't working properly and I wanted a credit. She said they could not give me a credit because the problem wasn't solved yet. Once it was fixed they'd apply the credit to the next bill. So I pay 6 weeks of service at the $95.02 price for something I'm not really getting with the monthly price being overcharged. That's just not right. I tell her that I want a credit before hand. She said well your not being charged for the receiver anyways so if you want I will just disconnect your service until it's fixed. When she said that I got real mad. I told her if she was going to do that, they could pick everthing up and give me a refund on the whole deal and I'd go back to Time Warner. I asked to speak with a manager. She put me on hold.
At this time I was on the phone for 1 hour and 44 minutes with them. All the sudden I hear a click and the call ended. I hate this company. I hope I get some response because I know this has to be happening to more people than just myself. This is a company that truly doesn't care for their customer. I was lied to about pricing, service, the equipment was bad. They take for ever to get out to you for service and take for ever on the phone. I made a big mistake.