Sears Complaint - Sears Gold MasterCard

Posted by Sparticus on 2007-09-25:

Some credit card companies will have a hidden clause in your contract saying they must "receive and process" the payment by the due date.... which leaves a gray area open for them to exploit.

I would call and complain... sometimes they will reverse the charge if you did indeed mail it a few days (at least) before the due date.

Posted by squeekie on 2007-09-25:

sears is doing many things these days that are really irritating the customers. This is just frosting the cake. sears has really gone down hill so far as customer service and satisfaction go.

Posted by KenPopcorn on 2007-09-25:

This is pretty standard. Let's say your statement is cut on the 20th of the month, and you have a ten thousand dollar balance. You make your payment on the 19th of the next month, in time for the payment cycle. The fact is that your ten thousand dollar balance has been accruing interest for almost a month before you paid it off, and they billed you for that interest. There is nothing underhanded about it. Your statement shows what your balance is at the exact moment it was cut. The card company has no way of anticipating what will accrue before you make your payment.

Posted by Slimjim on 2007-09-25:

Have you talked to them and received an answer as to why that happened? FYI, Sears Mastercard is really Citibank owned. Loyalty to the store, or any customer policies of the store's wouldn't necessarily correlate directly with Sears branded financing.

Posted by squeekie on 2007-09-25:

hey slim all sears cards are citibank now.

Posted by nstigator39 on 2007-09-25:

I just had an issue with Sears Mastercard and was most impressed and happy with the way they handled it. I have been a Sears cardholder for many, many years. I was late with this one payment and the late fee was added automatically. When I called I got this very professional lady, who looked at my record and said, I can tell you here and now that you will not have to pay that late fee. She thanked me for being a loyal Sears customer for so many years and was so nice to speak to that I told her why I was late and she was genuinely concerned about the family health issue which caused the late payment but she assured me that with my record that the late fee would have been waived anyway. So sometimes it just take a call, be polite and explain the situation and it can be resolved.
I was totally impressed with the service I received and yes on the last bill that I got, the credit for the late fee was on it.

Posted by Madstabber on 2007-09-28:

The advantage of a Sears card is making payments at any Sears store. Make your payment at any register and it posts that day.

Posted by Renegada on 2008-01-30:

I, too, am having a problem with my Sears Mastercard. I have had a Sears card for several years, and back in September, they upgraded me to a Sears Gold Mastercard automatically. I currently have a No Interest/No Payment balance on it that I have been faithfully paying off every month (that expires in April of this year). I had never taken advantage of the revolving credit until this past Christmas. I made several online purchases. When I received my statement after Christmas, it showed all the purchases I had made up until December 18 (but the billing cycle closed on the 19th). I made an online payment by the due date to cover that entire balance, plus additional money to be applied to my No Interest/No Payment Promotion. When I received my new statement, it showed a charge that was made on the 19th but posted on the 20th. They applied some of the additional money I had sent in previously towards that charge, but they charged me interest on it. When I spoke to a customer svc rep she told me that the reason I was charged interest on it was b/c it was a charge that was "rolled over" from the last statement, which it wasn't. It was a new charge on my new statement, but they still were charging me interest on it. After arguing with a very rude rep and an almost equally rude Customer Svc supervisor to no avail, I am ending my long standing relationship with this company. As soon as I pay off my No Interest/No Payment balance, I will no longer be using Sears Financial Services for anything. They are not honoring my user agreement that clearly states I will not be charged finance charges as long as I have paid my previous account balance in full by the due date (excluding any deferred payments) and as long as I pay the current balance in the same manner.

Beware of Sears Mastercard! They are fraudulent!

Posted by i have something to say on 2008-02-08:

I have been a sears customer ever since my mom took me to 63rd street. Ever since Citi Bank took over the credit it worse then worse. I still shop there but I am setting rid of my sears card till citi bank gets rid of the program. Sears was always high but in line with most other cards, Jc penny and the like. Maybe now A B lewis is gone they will get better with time. opptomistic