American Family Mutual Insurance Co. Complaint - Thought they worked for ME!?!?!
INDEPENDENCE, MISSOURI -- I was in a wreck that totaled my car and I am "insured" by AmFam (full coverage). They are trying to tell me that my car-even before the wreck-wasn't worth blue book value and that because all four of my tires don't match (the name brand) they have to deduct from my payoff.What a crock of malarkey! I want to see where in the policy it states that if all four tires aren't the same name brand, they can deduct money from my payoff!!!! It's not a brand new car but it was in great shape until this happened. I only owe a bit over $2,000 on my car and they want to give me $1800 and then take away my $500 deductible, leaving me owing about 3 or 4 payments. The first visit, the adjuster said he'd give me $1,900 but now he's lowering the amount after a week. Am I being punished for making it hard for the adjuster? Or is it because I'm a single woman and they see me as an easy target? Whatever the reasoning behind it is, I feel like I'm being scr*wed ROYALLY and plan on taking my business elsewhere when all is FINALLY said and done. What's an extra $200 or $300 to a multi billion dollar industry?!?!
I call the adjuster and he doesn't answer and when I finally get a hold of him, he changes my payoff then when I call him back to tell him NO WAY, he won't answer again. When he calls me back, it's 5 minutes till time for him to clock out at 4pm and I'm not at my desk at the time. I start the next day by repeating the same song and dance. I even said if they can come within 600 of my payoff AFTER the deductible, I'd accept it.
Wish I wouldn't have done that now. I'm rattled enough after the wreck, I'm scared to ride in a car and nervous about getting behind the wheel again. It's been over two weeks and I'm scared. Now I'm afraid to turn over my medical claims to them!!!!!!