ALLTEL Complaint - Detailed billing of text messages
SHREVEPORT, LOUISIANA -- I have been an Alltel customer for almost a year. Service is great(no dropped calls,etc.). Customer service is HORRIBLE. I have a teenager who uses text messaging. My child has gone over on texting several times so I raised her texting from 300 to 750 per month. The month that I changed it I get a bill that shows an overage of over 1000 messages. My child has never gone over by more than 50 in a month and we only had 300. Now we have 750 and they go over by 1000!!! So I called Alltel to get a detailed bill. I wanted to make sure we weren't double billed or that there may have been some other error. I was told it was "ILLEGAL" for them to give me that information. I have an AT&T cell phone also and they do give detailed text message billing. So I knew it wasn't illegal. When I confronted them with that they said they did not have access to that info. So I questioned that too. A text message is just like a call except it is written not verbal. Now they say its not their policy to give detailed billing on text messages. Three different stories. They can charge whatever they want. They can say we used 4000 messages when we only used 100 and we have no way to dispute it. I want out of my contract.
I didn't like Cingular (now AT&T) but I will go back to them.
This is not about whether my child went over on text messaging or not. This about a company being able to bill you and not have to prove what they bill and lying by saying it is "illegal" to give me that information.