Toyota Motor Corporation Complaint - Toyota Camry - Transmission Died @ 54,000 miles
BOSTON, MASSACHUSETTS -- I purchased a Toyota Camry in Sept-2006 and it had around 40,000 miles on it. As per records of Toyota Motors, this car was first sold to an end customer on Aug 12th 2002. But as per DMV records, this vehicle was first sold on Sept 15th, 2002 (09/15/2002).
Recently, I noticed a problem in the car. The Check Engine light came on and the speedometer died. This car now has 55,000 miles on it. I called Toyota Motors customer service on 09/11/2007 to see if this car was still under warranty as it had less than 60,000 miles and was still within the 60-month warranty period, according to the paperwork I had from the DMV. But I was told that this car is out of warranty and Toyota would not be able to help in any way. When I asked the service representative to put me through to a manager so I could ask if Toyota could help me in any way, she bluntly told me that she was the final authority in this matter and there's nothing that Toyota can do. She was kind enough to let me know that she'll make a note of the fact that I'm not happy with my car! I must say I was very upset and disappointed with Toyota's indifferent behavior.
I the took this car to the nearest Toyota dealer (Expressway Motors, Dorchester, MA - United States) and they replaced the transmission speed sensor. It cost me US $430. But the check engine light came on again same day while the car was still at the dealership. Expressway Motors said the transmission is damaged in this car and would need to be replaced. They gave me an estimate of approximately USD $3,600.
When I bought this car last year, I spent US $ 11,000 in the hope that this car would not give me any trouble for at least 5-6 years if I take care of it and get regular services done on it. But I'm sorry to say that I regret my decision. Toyota has not lived up to it's name and it's reputation. The transmission of my car died in less than 5 years of operation and within 55,000 miles. I fail to understand how Toyota can claim to be making the most reliable cars when the Toyota car that I have, needs a new transmission after 55,000 miles. So, in my opinion, Toyota should now start advertising that the most reliable car is "most reliable for up to 55,000 miles, but after that please be sure to replace your transmission with a new one from Toyota". Customers are entitled to complete and accurate information about the products of a company.
THIS WAS THE LAST TOYOTA I BOUGHT. HYUNDAI IS A MUCH BETTER VALUE FOR MONEY.