Juniper Bank Complaint - This company sucks! - Credit Card
HOUSTON, TEXAS -- This is the worst credit card I have ever had! I have excellent credit and many cards. On my first run-in with this company, they jumped my interest rate from about 14% to somewhere between 20 and 30% and I called to ask why and they refused to tell me. Later on, I transferred a large balance from another credit card to Juniper because of their promise of a 0% interest rate for one year, and they kept their word on that. However, once the 0% expired, they immediately raised my interest rate to over 32%, again with no explanation! I went from paying $32.00 in interest to paying about $250 per month interest! I called and politely asked them to lower my interest rate and explained that 32% is way higher than any other card was charging. The rude person just said that "nobody here is authorized to lower your rate" and that when the company determined that I was due to have a lower rate, I would have to wait for a letter.
I told them that 32% is outrageous and that I would just transfer the balance to a lower rate card, and that they may as well lower my interest and make some money off of me, they still refused, rudely, and with no explanation. After paying $500 in 2 months in interest, I paid them off and closed the account. I have never had trouble like this with any other credit card.
Don't fall for their scams.