MITCHELL, GEORGIA -- For most of my life (62 years) my mail was delivered with care, especially magazines, catalogs, and oversize envelopes. I had the most caring and friendly mail carriers for the great majority of my years. The mailman even knew all of the children on my block by name and watched out for them while making his deliveries.
About 10 years ago I moved to the rural part of Georgia to enjoy the quiet life after a long carrier in law enforcement. From the first week that I lived at the new address I started having problems with misdelivered mail and missing bills but that is an every day occurrence at the USPS.
My aggravation is the way the large items are delivered. I have to ask this question to those here. Am I the only person that does not like to have magazines, catalogs, and large envelopes folded in half and banded with a rubber band? That is how all of these pieces of mail are delivered to my "oversize" mailbox. This includes the folding of large envelopes containing photographs and clearly marked "Do Not Bend", "Important Documents Do Not Bend", and "Photographs - Do Not Bend".
Anyone can understand the aggravation of receiving folded photographs and important documents but I am really aggravated when the expensive magazines and favorite catalogs arrive folded in half and banded. Have you ever tried to flip through a magazine or catalog that is folded in half? It's flip one page and 20 or 30 pages follow. More fun is trying to flip through them backwards or even try to read a folded page as it returns to its folded position.
I have respectfully complained to my local Postmaster numerous time with no results. The Postmaster says that the carrier folds mail to make it more convenient for him to stack mail in his delivery boxes. On each complaint the Postmaster said that he would see what he could do and for about a week after each complaint the mail was delivered unfolded and unbanded. But the inevitable always happened, the folding and banding would start again.
I made 3 online complaints at the USPS website that would always result in a telephone call from the local Postmaster who had handled all of my previous complaints. Each of these times my mail would have a short life of not being folded and banded but the the procedure would always restart.
Is there a real complaint process for the USPS? A USPS Consumer Advocate? I would like to take the complaint higher than my local Postmaster so that it can be resolved on a permanent bases if such a process even exists. I have been unable to locate physical addresses or e-mail addresses where one can file a complaint and have it resolved.
I am willing to take the time to go through the proper complaint process and have been trying to do so with my local Postmaster without lasting results for years. Any help or sound suggestions would be most appreciated.