First American Home Buyers Protection Corporation Complaint - Item Covered Under Home Warranty Not Upheld
RESEDA, CALIFORNIA -- First American Home Buyers Protection Corporation sent THEIR contractor (J&Y Appliance - 626-358-3537) out to check our telephone wiring and he said it was the wiring and not the phone jacks, which is covered in the warranty. Insurance said it was the phone company's responsibility. Phone company said they are only responsible for outside wiring line to point of entry and since we have one line that works, it's not their wiring or property. Iíve called daily to get a copy of the contractorís report. Insurance refuses to give me a logical answer or a copy of the report and so does the contractor, Alex, who wonít even call me back.
First American Home Buyers Protection Corporationís warranty clearly states in writing that they cover Telephone Wiring, but not phone jacks or wiring which is the property of the phone company. The phone company states that they are only responsible for outside wiring line to the point of entry and since we have one line that works itís not their wiring, because itís not their property.
Their running a scam - you pay into them for coverage and get nothing in return except a fee to have the contractor come out. They said they would send another of THEIR contractors to come out for yet another service fee - but how can we possibly trust the contractors they send?