Wirefly Complaint - Refurbished Cell Phones
Four months ago I purchased a plan and three different cellular phones along with the 100% insurance guarantee through NCOA.
My first clue should have been the first day we received the phones, all arrived in what had appeared to be brand new packaging. After charging the cell phones, my son attempted to take a picture and could not do so. So I took it to the dealer we purchased a plan with the outcome was not enough memory available. I called Wirefly and they had sent out a replacement overnight. Stating it was the manufactures fault, they did not sell refurbished phones. Two months later this same phone had been stolen during my sons football practice so I contacted NCOA. The insurance company Wirefly is affiliated with whom I purchased insurance with on all three phones.
Yes, NCOA did sent out another phone less the sim card which is an additional $29.99. Beware it is not 100% covered as they say.
My second problem occurred with NCOA when phone #2 broke, I requested approval to return the phone which was granted and in the meantime they sent out a letter of cancellation on phone #3 beings mine. Good luck trying to reach anyone. I have made several attempts inorder to find out where my refund is, and still to this day do not know... Phone #2 had to be shipped less the battery and the sim card. Upon getting back the phone which only needed a metal pin it appeared as though he was shipped a new phone. Yes, a phone that they had forgotten to delight 20 previously programed phone numbers. Could luck trying to reach anyone, which I am still trying to do to notify them that the refurbished phone they had sent back was unacceptable.
Its been about three weeks and phone #3 has decided it would begin having a mind of its own.
Disconnecting me in the middle of conversations, powering off when being closed. So I contact Wirefly and explain to them that I had been sent two refurbished phones which I can verify and why is it after only having purchased these phones four months ago I am having problems with mine. Again they put if off to the manufacture, so I asked why is it that all over their website they advertise "Cash for your used cell phone."
Ironic they are not aware. I was put on hold five times after having to explain my situation over and over before they would pass to someone who cared about the reputation of their company. During that process I was disconnected each time.
Four hours and after waiting for the quote unquote Presidents Office which was another 25 minutes they were unable to help and redirected my call. Would you believe once again I had been disconnected. And to top it all off I receive a new cell phone and a confirmation which at the very end states "cash for your old cell phones."
So where do I go from here?????