Robert Fields DDS Complaint - Insensitive, rude, and unprofessional staff

Review by cataclyzm on 2007-09-27
VAN NUYS, CALIFORNIA -- I am one of those people that will only break down and see a dentist when I am in real pain. I came to this office and told them about my pain. Their first step was to sell me their dental plan. Once I did that, I had X-rays and an exam. I asked about what had to be done to get me out of pain. What I got was a list of what the dentist thought I needed done. I wish I had the money to pay for all that work, but for the time being, I just wanted the pain to stop. After hearing the cost, I asked for the cleaning I paid for and was told that I would have to wait to see the periodontist, who was on vacation for 1 month. I wish I knew this before paying $50.00 for the dental plan.

Although Dr. Fields made fun of me for not taking better care of my teeth, it was his office staff that really gave me a hard time. After some research, I found that the root canal he suggested, was not the only option. There are alternative medicine dentists that have success in saving the tooth and its roots. When I found a new dentist, I called Dr. Fields office to ask for my X-rays. Sylvia told me that she would forward the X-rays to the new dentist at no cost. I told her that I would have to get the address and call her back. When I called back, the office manager, Mierda, told me that they would not send the X-rays and that I would have to come in and pay $25.00. I explained to her that I was told it would be done at no charge, but she got more unpleasant as the call went on. Finally after an argument, she agreed to send them.

2 weeks later, my new dentist had not received the X-rays, so I called my brother who referred me to Dr. Fields. He called me back and said that they would have the X-rays ready at 3pm that day and there would be no charge. I arrived at 3:15 and they had already changed their mind about the $25.00. I was in pain, so I had no choice but to pay them. The office manager, Mierda, took her sweet time walking to the back room to get my X-rays and stopped to laugh with the receptionist a couple of times. She came back and handed me an envelope and said 'Here you go. Bye Bye!' And then went back to laughing with the other office staff.

I opened the envelope and noticed that there were no X-rays in it. When I asked where they were, she repeated the slow walking routine and hesitantly brought them to me. The visit took 15 minutes even though I told them I was in pain.

She didn't even bother to take the X-rays out of their holder when she made the copy and there was writing across the images. The quality of the X-rays reflects the poor quality service I received from that office.

Their website claims that they treat all patients like friends. They had a good laugh at my expense. There are way too many good dental offices to subject yourself to Dr. Fields dental group's poorly trained, unprofessional, and insensitive staff.
Comments:7 Replies - Latest reply on 2011-01-26
Posted by D. on 2007-09-27:
I feel for you...No one should ever sign up for any kind of plan on the spot like that. It's like that instant credit stores pushes onto their customers. I hate going to a new dentist, they did the same to me, he wrote up a whole page of work they "wanted" to do but none of it was necessary...it was a free consultation, so of course they have to make up for it by making money some way. You have the rights to request your x-rays, you paid for them. Hopefully the dentist you did find, will help you.
Posted by Anonymous on 2007-09-27:
cataclyzm: I sent a copy of your complaint to the dentist to see what kind of response i get. The e-mail for the dentist is: rsfdds@hotmail.com. The dentist belongs to the Mid Valley Chamber of Commerce and you should make a complaint with the Chamber at, www.midvalleychamber.com.
Good luck ! <;O)
Posted by sarahnkrystal on 2007-09-27:
I feel for you. My dentist screwed my teeth. I had several cavities and she drilled 3 of them, and said "Oh, you need a root canal on these 3 teeth" and filled my teeth with temporary filling. "Oh and you are out of insurance, you'll have to wait until January" which is still months away. The temporary fillings are long gone, and now I have 3 huge painful holes in my mouth.
They laughed at the poor condition of my teeth and made me feel stupid.
I'm sorry that they treated you so poorly.
Posted by LeeSee on 2007-09-27:
I'm so sorry you had to go through that. My first 2 dentists out here were awful too. I finally found someone who seems to be pretty good. Hang in there, I'll cross my fingers for a quick, successful outcome for you.
Posted by ks1kick on 2009-11-16:
Posted by RandyPinball on 2011-01-26:
I had not been to a dentist for years, because I was traumatized by a horrible Dental experience. Needless to say my teeth needed a lot of work. From the moment I walked in, everyone was so friendly and positive, which really helped put me at ease. To make a long review short, Basically my Crowns and bridges look completely natural and the color shade matches my other teeth perfectly. GUM DISEASE GONE. And I feel really great. This is my review and I do it because I so appreciate how Dr Fields and his wonderful team helped me get my health back. Thank you all so very much.
Posted by Anonymous on 2011-01-26:
RandyP, there is no cure for gum disease. Once diagnosed, periodontal disease can be managed and the condition improved, but not cured.

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