Robert Fields DDS Complaint - Insensitive, rude, and unprofessional staff
VAN NUYS, CALIFORNIA -- I am one of those people that will only break down and see a dentist when I am in real pain. I came to this office and told them about my pain. Their first step was to sell me their dental plan. Once I did that, I had X-rays and an exam. I asked about what had to be done to get me out of pain. What I got was a list of what the dentist thought I needed done. I wish I had the money to pay for all that work, but for the time being, I just wanted the pain to stop. After hearing the cost, I asked for the cleaning I paid for and was told that I would have to wait to see the periodontist, who was on vacation for 1 month. I wish I knew this before paying $50.00 for the dental plan.
Although Dr. Fields made fun of me for not taking better care of my teeth, it was his office staff that really gave me a hard time. After some research, I found that the root canal he suggested, was not the only option. There are alternative medicine dentists that have success in saving the tooth and its roots. When I found a new dentist, I called Dr. Fields office to ask for my X-rays. Sylvia told me that she would forward the X-rays to the new dentist at no cost. I told her that I would have to get the address and call her back. When I called back, the office manager, Mierda, told me that they would not send the X-rays and that I would have to come in and pay $25.00. I explained to her that I was told it would be done at no charge, but she got more unpleasant as the call went on. Finally after an argument, she agreed to send them.
2 weeks later, my new dentist had not received the X-rays, so I called my brother who referred me to Dr. Fields. He called me back and said that they would have the X-rays ready at 3pm that day and there would be no charge. I arrived at 3:15 and they had already changed their mind about the $25.00. I was in pain, so I had no choice but to pay them. The office manager, Mierda, took her sweet time walking to the back room to get my X-rays and stopped to laugh with the receptionist a couple of times. She came back and handed me an envelope and said 'Here you go. Bye Bye!' And then went back to laughing with the other office staff.
I opened the envelope and noticed that there were no X-rays in it. When I asked where they were, she repeated the slow walking routine and hesitantly brought them to me. The visit took 15 minutes even though I told them I was in pain.
She didn't even bother to take the X-rays out of their holder when she made the copy and there was writing across the images. The quality of the X-rays reflects the poor quality service I received from that office.
Their website claims that they treat all patients like friends. They had a good laugh at my expense. There are way too many good dental offices to subject yourself to Dr. Fields dental group's poorly trained, unprofessional, and insensitive staff.