Federal Express Corporation Complaint - Lost Package - Letter Package
SCOTTSDALE, ARIZONA -- On Friday morning I sent a package,from Alaska containing two envelopes and some paperwork for my son's schooling, very important paperwork needed for his loans for school, and paperwork from his deceased father for him to have. I paid the extra amount asked for so that it could be delivered on Saturday. Monday, my son called from Arizona and stated he had yet to receive the package.
I called customer service on their 800 number and was referred to someone in Scottsdale, Arizona who told me that he showed the package had been delivered on Saturday at 11:18 a.m. and there was a signature on file. When I told him my son didn't get the package, he told me to check with the office since there was an apartment number on the package.
After calling my son back and advising him of what I was told, he went to the office to check on the package. He called me while he was in the office. They looked in every nook and cranny of the office and still no package.
I again called customer service and was referred to the same person in Scottsdale, Arizona. He then said that he would talk to the delivery driver and see what he could remember. Both times I talked to this person, he said he would call me back.
Again, the next day, I called customer service and was connected with the person in Scottsdale, Arizona. The story then was the driver said he had delivered it to the front door of the apartment. My son and his roommate had been home all day Saturday and no one rang the doorbell or knocked on the door. They were waiting for the package because I had told them on Friday it would be delivered on Saturday.
When I questioned the person in Scottsdale about the signature on file, he stated there was no signature on file. This was a delivery to the front door package. When I asked why I had been told there was a signature on file, he said he didn't know why anyone would tell me that. When I told him it was him that had told me that, he said he wouldn't say any such thing because that was not on the screen in front of him.
I confronted him about the different stories I was receiving and he said all he could tell me was what was on the screen in front of him and that he was very sorry, but the package seemed to be lost and FedEx was not at fault. I could put in a claim for the amount I paid to ship the package. He said that lost packages do not happen very often, but this seemed to be one of those times.
I told him that it seemed drivers that drive the same route, no matter how busy, should be able to be familiar with their route and go back over the previous day in their mind and figure out where or what he did with the package. The apartment building that the package was delivered to has a policy of deliveries being made to the office, not to a specific apartment. When I talked to the person in Scottsdale, he stated that in those cases there is usually a signature of file and the package is left in the office drop box or in a secure area near the office. Yet when I talked to the same person the next day I got a completely different story.
Now I am faced with the stuff in the two smaller envelopes I sent being lost and the paperwork for my son's schooling lost and maybe he may not be able to get the loan he needs because of the time involved in him sending me the paperwork again for me to fill out my portion and again send it back to Arizona. Yet all I get told is I'm sorry, but we do not put any value on paperwork or anything else in the envelope, so you can file a claim for the shipping cost! It doesn't matter that my son may be kicked out of his apartment or even his school because FedEx did not do their job properly or can't even remember if they did, but I can file a claim for the shipping cost! Do I sound bitter? You bet I do and that doesn't even begin to describe my feelings at this time!
My advice, don't use FedEx! They don't value you as a customer nor do they value anything you might be shipping that is a part of your life, but has no value to them! They don't hesitate to tell you that they are not responsible for losing the package nor the fact that paperwork has no value to them! Never mind the fact that some of the paperwork was from my deceased husband and can never be replaced! If you are sending ANYTHING IMPORTANT DO NOT USE FEDEX!!!!