Richard Robbins International Complaint - Failure to honor a written guarantee
TORONTO, ONTARIO, CANADA -- According to their website, Richard Robbins International is a leading-edge achievement coaching organization dedicated to helping sales people, entrepreneurs and leaders take their business to a new level; while empowering them to create balance in their life. In reality, they are focused on getting realtors motivated about the industry and signing them up for RRI business coaching. I attended a half day seminar at which the RRI representative presented information about a 3 day seminar that he encouraged attendees to register for and attend.
Since the half day seminar did not provide concrete information on what would be covered at the three day seminar, I asked the RRI representative if there was any guarantee should I not be satisfied with the seminar content. He told me there was a written company guarantee for a full refund of the seminar registration fee. This did not include the hotel stay. When I was still hesitating about signing up, the RRI representative volunteered to give me a written guarantee for a full refund for the hotel stay as well.
Thinking I had nothing to lose, I signed up and attended the 3 day seminar. After just a half day, I was completely disappointed as the information was mostly fluff. In order to get the refund on the seminar registration, you had to stay to the end of the 3 day seminar; which I did.
At its conclusion, I asked for my refund. I was told I would receive it for the seminar only as it was not company policy to refund the hotel stay. I showed the representative the written guarantee that the RRI representative had given me and she stated they would be in touch.
A few days later, I called the office to find out what the status of the hotel refund was. I was sent an email stating that the RRI representative would contact me and would reimburse me for the hotel.
I didn't hear from the representative and called him on his cell phone. He was practically crying on the phone and tried to turn the whole thing around on me by saying I was not honorable and that he would probably lose his job. This went on for several minutes and finally I asked when I could receive my refund from him. He asked me to give him 30 days.
When 30 days came and went and I still had no refund for my hotel bill, I called him again. This time he was belligerent and condescending saying that he spoke with Richard Robbins and Richard told him that he owed me nothing and that I was a dishonorable person. I was also told that Richard had said if I try to contact him about the issue that the call would be sent back to the RRI representative that had made the guarantee and that Richard would absolutely not speak with me.
After threatening him with legal action, the RRI representative glibly said he would send no more than half the amount I paid for the hotel. I did finally receive half the amount several days later.
When I researched this individual further, I found that he had violated local ordinances for rental properties in Michigan and falsely printed notices to residents in California that it was a city ordinance that they had to have their house number spray painted on the curb ( a service his company would gladly perform). There was no ordinance in place to that effect. The last item was actually on the local news broadcast. If this is the way Richard Robbins conducts business and the type of individuals he employs, I would caution everyone who is thinking about using his coaching services or attending his seminars to think twice.