McAfee Inc. Complaint - Software sold does not work
LAS VEGAS, NEVADA -- I purchased a McAfee Total Protection software for $70.00 at a local store. I installed it into my computer and from the beginning I got error messages. Since then I have lost my protection so many times that someone was able to access my credit card information and make charges to it. After I finished cleaning the credit card mess I tried to fix the software through McAfee's "online" technical support" to no avail. That thing does not work! I finally contacted customer support and got the surprise of my life. I was told literally by Christopher G. (1-866-622-3911), a supervisor there, that if the software I purchased does not work, he was really, reeeeeeally sorry, but there was nothing he could do. If I wanted to get my software fixed,(I have done every single download, fix, update, etc.. from their web page several times in the last three months)I would need to get my credit card ready because Technical Support charge us customers to fix the software they sell!!! If we do not want to pay extra to have it fixed, then we customers are stuck with it and should go and buy some other product from some other company.
Just like that. I got all the conversation on tape!! I was also told that they would not refund the cost of the defective program because it was past its refund date. When I asked what about the program not working and not delivering the protection advertised and sold to us, he said that they were really very very very sorry!! The software is literally garbage!!! Don't buy it. You will have your credit card data stolen like me!!
I am going back to Norton!