NCO Financial Systems Compliment - Collection calls
SAGINAW, MICHIGAN -- I recently had occasion to get a call from NCO regarding a bill going back to 1993 that was paid in full.
I was left with messages several times to call their office regarding this "unpaid obligation" and when I attempted to return the call their phone system either cut off or I simply could not get through! I finally got a supervisor who agreed to stop the collection calls and yet, the very next day I got yet another collection call. I finally got through to a lady( KC ) who apologized profusely, making sure that all references were deleted for the system and no more calls were to come to my home.
Further, she said that if it happened again, I am to call her and she would take whatever steps were necessary including a reprimand to the offending party. She also gave me her private line and the address to the corporate office.
When I told her that the company was considered the Bottom feeder of the business she said that she was aware that the companies reputation had suffered and apologized again. I even gave her the address of my3cents so that she could see for herself.
It was a very interesting phone call