Fedex Complaint - Lost package, Disrespectful employees, Refusal to make home deliveries, Witnessed driver ?
FLORIDA -- It seems someone had the review I left last night removed within 24 hours, so I will go into more detail and tell of MY personal experiences with Fedex. It began with a lost package that was listed as delivered on the Fedex.com website. I will admit my address is a difficult matter and that I have had to give explicit instructions to all the carriers but Fedex is the only company that has complicated the matter further. I immediately called Fedex to let them know that I had Not received my package. After I had to convince the rep that I had been home all day and that no the package had not been delivered I was told I would receive a call back within 24 hours. I did and I was connected to a very nice, sympathetic woman who did her best to try and find this package and actually had a heart after I had to deal with the terminal manager in Gainesville Florida. Calls with the terminal manager went back and forth for over a week with this awful person, who had the audacity to accuse me of lying and who actually laughed at me when I finally broke down in tears. He was the absolute rudest person I have ever dealt with concerning deliveries to my home. Eventually the package was deemed lost and the seller had to apply for a refund and disperse the refund to me. This took months.
The kicker to this, I believe it was 5 months later, the package arrived with NO explanation as to where it had been. I did call the seller as the refund went to her initially but no I did not call Fedex back. My very next dealing with FedEx was the absolute REFUSAL of the driver to deliver the package to my home. Twice we had to drive into town and retrieve packages we had paid to be delivered to our home.
The third time it happened I absolutely refused to retrieve the package and that driver has delivered all packages. Once he found our home, he has made every delivery and been quite nice since. To top all this off, last night my husband ACTUALLY witnessed, and all of this can be documented Fedex, very suspicious behavior by a Fedex driver in D'Lo Mississippi.
He had just stopped at a truck stop when a Fedex driver had pulled up in front of the truckstops dumpster. He said the driver exited the delivery van, opened the side door and was inside the van for approx. 60 seconds, and then upon exiting the vehicle, the driver threw the package away. My husband immediately called me to tell me about it. Curiosity was killing him about the package but I asked him to let me make a couple of calls before he went dumpster diving. I immediately looked up the local sheriffs office for that area of Mississippi.
I called and let them know what he had witnessed. I also called Fedex but could not give anymore information other than what my husband had witnessed and where. The young lady seemed totally baffled as to what to do and only after I informed her that I had also called the local sheriff did she tell me she would contact the proper terminal. I had questions as to whether she even knew which one it was but could go no further at the moment. When I called my husband back, he was in the process of telling the officer sent out that he had not called about the package. It only took a few seconds for me to explain to him that I had called but by then the sheriff had already left.
This after having retrieved the OPENED and now EMPTIED package, asking my husband if he had called, and tossing the package back in the dumpster. I asked my husband to retrieve information from the package then as I was infuriated at the officers lack of care about this crime. I called Fedex back and was put through to a ground terminal. It was the incorrect terminal but I had the tracking number and names now on the package so that the proper driver could be reported. The person assured me he would see to it that it was taken care of. My experiences with Fedex led me to wonder if it would so I also looked up the person the package was being shipped to on the internet and contacted them to let them know what had happened and where their now empty package was.
I was so angry I almost called the local media for the area. I cannot in good faith ever recommend Fedex after our personal dealings with them.