Alamo Complaint - Upgrade Con Beware
ORLANDO, FLORIDA -- If you are offered a free upgrade beware, they will charge you for it.... My story..
I reserved a compact car for one week online, for my trip to Orlando. On arrival at the Alamo car rental desk at Orlando int airport, I was asked if I would like to upgrade to the next size of vehicle. I said I was quite happy with the compact class of vehicle as I had used a similar car before. The agent said I would be helping him out as they had a shortage of compacts but many mid size vehicles, and that there would be no extra cost for that reason. I said if that was the case I would accept the upgrade. I overheard other agents offering similar deals while I was waiting. Upon return of the hire car I noticed that I had been charged for the upgrade. I was furious and felt that I had been cheated and conned by Alamo. When I complained to the manager she said that that what I said was not true, and that the Alamo agents were not allowed to offer free upgrades. I was amazed at her answer. She offered me a 50% ( $40 approx) compensation which I refused, as I was was so upset and having been cheated. There is something very wrong with Alamos sales tactics and I am hoping I am a unique case. I will definitely not be using Alamo again, and definitely not be recommending Alamo to any of my fellow frequent travelers.
I know I signed a contract which I did in good faith based on what I was told by the agent, which proved to be a sales trick.