Frigidaire/Electrolux Complaint - Compressor Broken Factory Defect
OREGON -- We have had our Frigidaire fridge ( # FRS26H5ASB4)about 4 and a half years. Last month we found a fridge full of rotten food and a huge puddle one morning. We called a repair man who said it was the defrost timer. That set us back over a hundred dollars. The next week we replaced an entire fridge full of food. The same thing happened again! This time we were told it was the compressor. We found the warranty and found we were covered. The repair took place within a week. The repair man that worked for Frigidaire told us it was a factory defect and the company was at fault. It is a common problem that they saw all the time. We were told we should get compensation for the hundreds & hundreds of dollars worth of rotting food they cost us. When I contacted the company they said they no longer offer food loss compensation. I had said I would contact the BBB. They said "go ahead nothing you do will get you compensation". Funny thing is they have unresolved issues with the BBB. This tells me they mean it when they say they do not care. They have become so big they do not feel they need to answer to any consumer groups. From what I understand, it was policy to offer food refunds when I purchased the fridge so I am due compensation. They sold me the fridge with that policy in tact. It is very deceptive to yank it away when convenient. It must have been too costly to refund the masses of consumers they ripped off. It must have cost them a fortune! Here is an idea. Create a product you can afford to back up! Care about customers a tiny bit. This is a really nasty company in that they do not hide the fact that they do not care. They are pretty matter of fact when they tell you tough luck!
They will even admit they sold you a crap product but they will not give a dime of compensation. Do not buy from this company. A Fridge should last so, so much longer.