Gold's Gym International, Inc-Silver Spring, MD Complaint - Unable to Cancel Membership Due to Relocation
SILVER SPRING, MARYLAND -- I signed a contract on 4/15/2007 with Gold's Gym of Silver Spring, MD. I purchased a home in Frederick, MD 47.92 miles from the Silver Spring Gold's Gym on August 31, 2007. I telephoned the gym and spoke with a gentleman who identified himself as Eric and asked him what I needed to do to cancel my membership. He said I simply needed to come by the gym and bring a piece of mail with my new address on it. I went to the gym on Friday, September 28, 2007 and brought my change of address from the post office as well as some new checks with my new address and copy of a statement from the Title Company from the day I purchased my home. I spoke with the manager Justin at the front desk. Justin said that the only proof they would accept is a driver's license with my new address. I explained that this does not make sense since if your license is not expired DMV will simply give you a form that you put in your wallet with your new address. They do not issue new licenses and even if they did what would they do for someone who does not have a license.
He said he did not care and the only thing he would accept is a driver's license. I went to the Gold's Gym in Laurel, a franchise which is owned by the same owner of the Silver Spring location and they told me that they accept a change of address form from the post office (which I tried to provide Justin at the Silver Spring location), a utility with your new address, or a driver's license with your new address.
The staff at the laurel location canceled my membership and made a copy of my change of address form from the post office. I went back to the Silver Spring location to confront the manager and he said it did not matter that the location at Laurel said they canceled my membership, because I did not join at that location although it is its sister location.
Justin claims I can only cancel at the Silver Spring location with a new driver's license which I do not intend to obtain since it is not required by the State of Maryland.