Sprint/Nextel Informative - Sprint's contracts and contract extensions
BIRMINGHAM, ALABAMA -- I've been a Nextel and now Sprint customer for seven or so years. I'd like to change plans as there are other cheaper plans available. To do so Sprint requires a two year contract extension. This seems ludicrous and disrespectful. I'm not asking for a new phone just a plan change so there is minimal expense to the company to make the change. Being asked to agree to a new contract after being a customer for as long as I have been tells me Sprint does not value me and in fact is contemptuous of me. It tells me that I'm just an numer in a 'marketing channel' from which Sprint makes escape very difficult as they want extortion money before I can escape.
Now mind you I realize all carriers have developed similar channels from which all are difficult to escape. But this points to the larger problem of avoiding competition through colusion. Because all companies use similar rules discouraging escape they then can develop imaginitive 'services' to run up customer costs. Many of these services are not disclosed at sign-up and do not show up on customer billing statements until well after any opt-out period (usually 15-30 days)and are nearly impossible to have dropped. Some services which I call 'do-nothing' services charge fees for not including you in their databases. These 'do-nothing' services and their accompanying fees can be either one-time or recurrant. Unlisted numbers are the most popular recurrant 'do-nothing' service.
I'm really tired of putting up with Sprint's bs. I'm sure there are many here who feel the same and would like to do something about it changing Sprint's and other phone cos behavior toward them.
Well you can. It calls for making a phone call to your favorite carrier after finding a rate plan that is better than your current plan. When they inform you that a new contract is required become indignant but not rude. Use words like 'contemp', disrespectful', and phrases like 'not valued customer.' Be tactful but excoriate them. Talk to a supervisor as quickly as possible. Remember most calls are recorded. The more scorn you can heap on the company for its disrespectful behavior the better. All communications work their way up the food chain. Eventually marketing department managers will hear the vibes.
You can also get in touch with agencies like the Better Business Bureau and the Federal Trade Commission and the Federal Communications Commission writing letter of complaint. Contact your Senators and Representatives particularly those on phone company over-sight committees.
Its time the predatory phone companies heard from us. Hopefully you'll take this message to heart.