My family has been good paying customers of Progressives for a number of years now.While their customer service is friendly enough and answer the phone promptly when needed they do nothing for you in a time of need. Friendly only goes so far.
Let me explain... one of our cars was unfortunately hit and totaled by a completely uninsured motorist. (Yes uninsured amazingly enough in this day and age)Thankfully no one was hurt physically but the emotional toll has been big. We lost our main car, spend days taking cabs for now and getting rides from others. Why? Progressive has not even paid us for the towing fees when the car was hit. We got ZERO -just a nice man saying that our only option is we need to go to court to try to collect money for damages- that is the only way since their is no company to sue. So basically what I am saying is we paid thousands upon thousands of dollars to this company for years and we don't get a dime out of this. Forget that UNDERINSURED motorist part written into the policy-I inquired about that. That is only if someone is actually insured in an accident.
What we came out with was a letter from Progressive to bring to a court stating they would have paid us book value for our car if the other man had been insured.
So ladies and gentlemen,please be aware that this could happen -you pay premiums you get nothing in your time of need. Hopefully we win this case as the other person was clearly at fault but I've been told by others it may be hard to actually COLLECT the money.
Thank you for giving us a chance to vent here. It's not been easy having to unexpectedly shop for a car now with ZERO down payment.Progressive is okay but beware if you have to file a claim.