[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Meritline Complaint - Meritline does not honor 100% Satisfaction Warranty - Printer Cartridges
Printer Cartridges - Complaint
CITY OF INDUSTRY, CALIFORNIA -- Meritline shipped defective products, has terrible customer service, and did not honor products' 100% satisfaction waranty
Details: Two HP#78 color print refurbished cartridges purchased for $38. When I eventually needed to use them, 6 months later, neither worked. Refurbished cartirdges from other vendors worked just fine. Calls to customer service were not returned. When I finally got through, I was told they would be replaced, just fill in the online RMA form. I filled it in and got no reply. After several days did it again. Still no reply. Finally got through again on the phone. Was told they would not honor 100% satisfaction warranty after 60days. Package does not indicate time limit on warranty.
Details: Two HP#78 color print refurbished cartridges purchased for $38. When I eventually needed to use them, 6 months later, neither worked. Refurbished cartirdges from other vendors worked just fine. Calls to customer service were not returned. When I finally got through, I was told they would be replaced, just fill in the online RMA form. I filled it in and got no reply. After several days did it again. Still no reply. Finally got through again on the phone. Was told they would not honor 100% satisfaction warranty after 60days. Package does not indicate time limit on warranty.
Comments:
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!