SAN DIEGO, CALIFORNIA -- I bought the extended warranty. "In home" repair according to Dell, is that I sit in my home on the phone with a technician for up to as many as four hours per incident for a year and half and still I get the blue error screen! They refused to replace it and refuse to come fix in in my home. I am still paying for this Piece of Crap! I have been paying more then the agreed payment as I want this bill paid and this company out of my life. I recently was told my interest rate was raised to 24 plus % because of my credit rating!!!!!! I have the same rating if not better then when I opened the Dell account and bought this computer! My computer has never worked correctly. It came to me with a bad d drive. They did come to the house and fixed that.
I am so disappointed with Dell's Warrenty and it's creative wording so as to make one think that THEY WILL SEND SOMEONE TO YOUR HOUSE to fix problems! Do not waste your money or TIME on Dell unless you have time to fix your own computer with the help of a tech! I said "repair services" when asked "what is the problem?" because "ALL OF THE ABOVE" wasn't an option.