Chili's Informative - Holy Crap - The Service And Attempt To Rectify Sucked!
LAND O LAKES, FLORIDA -- I have NEVER complained about service at a restaurant. Having served in one for 7 years, I am extremely lenient on servers. HOWEVER, tonite I went with 3 friends to Chili's Bar & Grill in Land O Lakes, FL hoping that they would redeem themselves for the prior 3 times I had HORRIBLE service there. After 15 minutes of being ignored, I let my server DJ know that we were ready to order. He then put his finger up at me (as if to say Wait) and then said, "Uh, just a minute." He turned his head, but not before my friend on the other side of the table saw him roll his eyes at me. I then proceeded to tell the manager about the incident, and the manager copped an atitude with me also, alluding to the fact that people his restaurant never act liek that (like I'm a liar). I was livid at this point, thinking in my head "These people don't give a S*** that people like ME keep them in business!!!"
Finally, the 1st assistant manager, Nick, came over and asked how our evening was going. I told him "HORRIBLE" and he offered me a free dessert. A free dessert? really? After being made to feel as if IIIIII was the one who just cost my company lots of money and valuable customers??!??!?? Ugh. So, the waitress who took our table (who was JUST as bad as our first server) then brought this skimpy, sad excuse for a caramel apple shot (literally 3 ounces of a dessert for FOUR PEOPLE!!!).
That was it. They didn't take care of our bill; they didn't offer gift cards; NOT EVEN ONE PERSON INVITED US BACK. I mean, if companies are more concerned about taking care of their damn employees then taking care of the people that pay to keep them in business, then we're ALL in troiuble. I shouldn't have had to pay for that experience, and they didn't even care about our contentment at the end of the day. I will NEVER go back there, and this is one of my ways of letting everyone know how crappy it was!