AT&T Cable Services Informative - My sad AT&T U-verse long & winding story
MENTOR, OHIO -- If a sales rep comes to your door, pretend you are not home. Here goes my long and winding story:
The first install tech wanted to drill holes all over my 10 year old pre-wired for cable home and run wires under carpets and along floorboards and over doors etc. He left his cell phone behind after I told him please cancel order and I waited 3 hours for him to return for it. Then a week later he called to say he had left his drill in my basement!
Oh yeah and he told me he cancelled the order but I had to spend hours on the phone after receiving bills for the service never installed and a promise that I would get a $100 VISA card for my problems. Haven't seen the VISA card yet and will probably have to spend 20-30 minutes on the phone tracking it down.
After that a box arrives telling me to return the equipment that the tech took with him so another hour on the phone.
So anyway another sales rep calls and I tell him my sad story but hubbie wants NFL network which our local cable company doesn't carry so out of love I say let's try again with a good install tech because I stopped some techs in the neighborhood who told me the whole house didn't have to be rewired and existing cable lines could be used. So sales rep arranges to meet me at dinner time but unbeknownst to him another rep in the neighborhood just happens to knock on my door at dinner time and steal the first rep's sale because I thought the wandering sales rep was the one coming at dinner time. So anyway, the first rep calls me to say the second rep stole his sale and I'd have to cancel that order etc. Well his boss I guess says "no" so I get a call to just leave things as they are.
Glutton that I am I still go ahead with an install date for this second attempt but upon calling for something I can't even remember now I am assigned a new account number and a new install date.
The night before old install date computer calls my house and tells me techs are coming on old install date. I ignore computer and go shopping because no one ever showed.
Second install tech comes and tells me the first tech put inside wiring on the outside of my house. Second tech gets things up and running.
Second tech tells me to call the 800 number to get my promised free movies. Three hours later (enough for antenna phone battery to die) and tethered to a wired phone I finally get to a really good tech who calls me over the next 5 hours to update me on progress and starts my movies -- no problemo and I love him. There are horror stories of 2 weeks to get the movies!
Uh oh - sound on t.v. has terrible buzz so get on phone for another marathon and work with remote etc. until we decide another tech will come to the house and put an RF adapter on my old t.v. Looks all funky Medusa-like beside the t.v. with wires coming out of it but sound improves.
So far cable service freezes daily for a couple minutes at a time (guess we're lucky it straightens itself out). Scanning channels to see what is on is tedious and slow. Another wandering sales rep told us there was a library of 12,000 movies to choose from on demand. That was some kind of a sales pitch! You get a few of the movies that are on the pay cable movie channels and not even all of them!
Internet service is slower and more aggravating than dial up. Even though the computer icon says we have full signal, pages load when they feel like it. The wait is 2-15 minutes to load a page when the "internet gremlin" strikes which today has been all day. It took me hours to get here to write this sad story!
So here I sit broken hearted -- hundreds of dollars going to be charged -- and never started!
P.S. After U-verse Tech Support told me to disable my firewall and my virus program (which of course I didn't do), I accidentally discovered that (a) the wire wasn't plugged securely into the back of the router and (b) after unplugging the router to untangle the 30 different wires
which were pulling the router wire out, the router must have reset itself because the internet is now working perfectly! Heal thyself!