[X]
Write ReviewJump to 
6
Helpful
Votes
Votes
MBNA Complaint - Closing my account after 13 years - credit card
credit card - Complaint
WEXFORD, WYOMING -- I closed my account with MBNA this morning 13 years after receiving my card. For the first time over those years I had gone over my limit due to a double bill for college fees. I was unaware of this until my card was refused as nobody from MBNA contacted me. I paid over €6,000 of a €7,000 bill but was one day late paying the remaining €1,000. and was charged interest on the full amount. Last week I rang customer service and spoke to a very helpful lady who said that as I was such a good customer who had always paid promptly she was sure that a degree of accommodation could be made and that she would pass the inquiry on to her manager and I should get a reply with 48 hours.There was no further contact so I rang back this morning and spoke to a lady called Theresa who was also polite and helpful and she transfered me to her manager, David. I explained my situation truthfully and in full and was informed that they were a business. I believe that it quite obvious and did not need to be pointed out to me. He said that he was out last week so that's why nobody returned my call.His attitude was dismissive and he seemed irritated by my call. I work with the public myself all day and if one of my staff behaved as this man did I would ask HR to send him on a refresher course on dealing with the public.
It was very disappointing and I will no longer recommend the company to clients. All those years of paying in full and on time and he didn't even offer to make the smallest allowance, instead he told me that the late fee will stand plus interest on the interest.
It was very disappointing and I will no longer recommend the company to clients. All those years of paying in full and on time and he didn't even offer to make the smallest allowance, instead he told me that the late fee will stand plus interest on the interest.
Comments:
Posted by Too Good To Be True on 2007-10-01:
Glad to hear that you are closing this account.
<;O)
<;O)
Posted by voiceoff on 2007-11-08:
Maybe you just got one bad manager and the other one would have accomodated, as was told to you.
There are so many problems people have using credit that the companies paint all customers with one brush stroke and don't differentiate between the good customers like yourself and the general population of customers.
There are so many problems people have using credit that the companies paint all customers with one brush stroke and don't differentiate between the good customers like yourself and the general population of customers.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
