Universal Nissan Orlando, Florida Complaint - Customer Service???? Yeah right!
ORLANDO, FLORIDA -- My wife and I purchased a 2007 Nissan Murano in November 2006 from Universal Nissan in Orlando, Florida. Ever since the sale, Universal Nissan has been far from pleasant to deal with! In April 2007 we started noticing problems with the paint on the hood. It appeared as though the clear coat had tiny bubbles all over it, just on the hood. We brought it to Universal Nissan and had it looked at. At first, the service rep attempted to pawn it off as "fallout" and that this was OUR problem. Finally after explaining it very elementary to them, that the "fallout" was confined to JUST the hood and no where else, they determined it could be a paint problem. They kept the vehicle for a day. I was put into a rental vehicle. After the call that our vehicle was ready for pickup and arriving at Universal Nissan, I could NOT believe what I had seen next! Our Murano looked as though they handed grade school children 60 grit sandpaper and allowed them to sand the bubbles off the hood!!! It looked absolutely terrible!!! There were scratches I could see from about 25' away!!! This was their idea of a job well done?!!! I was infuriated! I spoke with the Service Manager and he concurred that the job was unsatisfactory. The vehicle was kept another day. This time, it looked somewhat okay at first. Then after a few washings, the scratches reappeared, again. I advised Universal Nissan and Universal North America of the problem. I was informed by Universal North America to go to another Nissan Dealership to have the problem addressed. That was their way of shooing me away. I went to Classic Nissan in Orlando and was advised that the DPSM (District Parts & Service Manager)would be there on a Wednesday and that I needed to bring the Murano in so he could look at it. He concurred that Universal Nissan needed to address the issue of the hood. He too stated in his "expert" opinion it appeared to be "fallout" but could not explain to me why it was confined ONLY to the hood (in his "expert" opinion). The SUV again went back to Universal Nissan and again I was put into a rental car to drive. I was assured by the Service Manager that they would get it right this time.
So far, as we've taken possession of the Murano, it appears as though they did something that is hiding the scratches THEY put in my hood. The Service Manager told me that in fact if the scratches re-appear. He would take a hood off a new Murano and switch it out with the hood they ruined on my vehicle. One other side note is both times Universal Nissan has put me into a rental car for problems they created for me, I was charged for the rental car. The Service Manager told me this last time after I explained they had charged me the first time that that WOULD NOT happen again this time. Well, guess what??? Lied again! You can't trust a single person at that dealership, no one! Please take my advise and stand clear of Universal Nissan!!!
Just go somewhere else to buy your Nissan. Their definitely not the only Nissan Dealership in the area. And as I stated earlier, service after they get your money is grossly poor at best anyway. Go somewhere where your treated fairly and with sopme respect and dignity!!!